FAQs
Frequently Asked Questions — Levora Vibes
About Levora Vibes
What is Levora Vibes? Levora Vibes is a personal care and wellness brand offering skincare, aromatherapy, and self-care products designed to help you feel good, inside and out.
What makes your products different? [Tell me a bit more here — e.g., natural/clean ingredients, cruelty-free, sustainably sourced, handmade in small batches — and I'll build this out further.]
Are your products cruelty-free / vegan / natural? [Let me know your actual product standards here so this answer is accurate — this matters a lot for skincare/wellness customers.]
Where are your products made? [Let me know your sourcing/manufacturing location(s).]
Products
How do I know which product is right for my skin type? Check the product description on each item for guidance on skin type and intended use. If you're unsure, feel free to contact us and we can help you choose.
Are your products suitable for sensitive skin? [Let me know if you have a general policy here, e.g., "We recommend a patch test 24 hours before full use" — common and important for skincare brands.]
Do your products contain any allergens or common irritants (fragrance, essential oils, nuts, etc.)? Please review the full ingredient list on each product page. If you have specific allergies or sensitivities, we recommend consulting the ingredients list or a healthcare professional before use.
How should I store my skincare/aromatherapy products? Store products in a cool, dry place away from direct sunlight, and follow any specific storage instructions listed on the packaging.
Do your products expire? Yes, like all skincare and wellness products, ours have a shelf life. Check the packaging for the expiration date or period-after-opening (PAO) symbol.
A product I want is out of stock — will it come back? Restocks vary by item. Follow us on social media or sign up for our newsletter to be notified when your favorite products are back in stock.
Orders
How do I place an order? Browse our store, add your favorite items to your cart, and complete checkout. You'll receive an order confirmation email once your purchase is complete.
What payment methods do you accept? We accept all major credit and debit cards, along with other secure payment options available at checkout.
Can I change or cancel my order after placing it? Since orders are processed quickly (within 1–2 business days), please contact us as soon as possible if you need to make changes. We can't guarantee changes once an order has already been processed or shipped.
I didn't receive an order confirmation email. What should I do? Check your spam or promotions folder first. If you still don't see it, contact us with your name and the email/phone number used at checkout.
Shipping
Do you ship internationally? Yes! We ship worldwide. Shipping costs are automatically calculated at checkout based on your destination and package weight.
How long does processing take? Orders are processed within 1–2 business days before being handed off to the carrier.
How long will shipping take?
- United States: 3–7 business days
- Canada: 5–10 business days
- International (rest of world): 7–21 business days
Will I have to pay customs fees or import duties? For international orders, your country may charge import duties, taxes, or customs fees on arrival. These are not included in your order total and are the customer's responsibility.
How do I track my order? Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package in real time.
Returns & Refunds
What is your return policy? We accept returns within 30 days of delivery, as long as the item is unused, in its original condition, with tags and packaging intact. For hygiene reasons, opened or used skincare/personal care items may not be eligible for return — check the product page for details.
Do I have to pay for return shipping? No — Levora Vibes covers the cost of return shipping. We'll provide a prepaid label once your return is approved.
Do you offer exchanges? We currently don't offer direct exchanges. If you'd like a different product, please return your original item for a refund and place a new order.
How long does it take to get my refund? Once we receive and inspect your return, refunds are processed to your original payment method within 5–10 business days.
My item arrived damaged or wrong — what now? Contact us within 48 hours of delivery with photos of the item and packaging. We'll cover return shipping and issue a full refund at no cost to you.
Account & Support
Do I need an account to place an order? [Let me know — can you check out as a guest, or is an account required?]
How can I reach customer support? You can contact us at [pending — let me know the contact email you'd like to use]. We aim to respond to all inquiries within 1–2 business days.
Do you offer gift cards? [Let me know if you offer these — happy to add a section.]
Do you run promotions or discount codes? [Let me know if you have a newsletter signup discount, seasonal sales, etc.]
Have a question that's not answered here? Reach out to us anytime — we're happy to help.